The short version: we use personal data to run ads, answer and book homeowners for the home service businesses we work for, and run our own business. We don't sell it. We never share mobile numbers or texting consent with anyone for their marketing. You can ask us what we hold about you, and to correct or delete it, at hello@hivesolutionshq.com.
1. Who we are
Hive Solutions is a brand of Kai Markets, based in Vilnius, Lithuania ("Hive Solutions", "we", "us"). We run Meta ads, text messaging and booking for home service businesses in the United States.
Contact for anything in this policy, including privacy requests: hello@hivesolutionshq.com.
2. What this policy covers
- Our website at hivesolutionshq.com and the booking page it links to.
- Our client app at app.hivesolutionshq.com, used by the businesses we work for and their staff.
- The services we run for clients: Meta ads, lead forms, text messages, AI replies, appointment booking and reminders sent to homeowners on a client's behalf.
- Our own sales and client communication: Google Meets, emails and texts with business owners.
3. Our two roles
When we decide how data is used (controller)
For data about website visitors, people who book a Google Meet with us, our clients and app users, we are the controller. This policy explains what we do with it.
When we act for a client (processor or service provider)
When a homeowner asks one of our clients for a quote, through a Meta lead form, a website form, a text or a call, the home service business is responsible for that homeowner's data. We process it only on that client's instructions and under our agreement with them, to answer, book, remind and follow up for that business. In US state privacy law terms, we are that business's service provider.
If you are a homeowner and want to access, correct or delete your data, or stop messages, please contact the business you asked for a quote. You can also reply STOP to any text, or write to us at hello@hivesolutionshq.com and we will pass your request to the right business and help it respond.
4. What we collect
| Whose data | What |
|---|---|
| Website visitors | Basic technical data your browser sends (IP address, browser and device type, pages requested, time). Our site sets no cookies of its own. |
| People who book a Meet | Name, email, phone number, business name, website, the answers you give on the booking form, the time you pick, and notes from the Meet. If a Meet is recorded or transcribed, we say so at the start and you can ask us not to. |
| Clients and app users | Name, business details, email, phone, login details, roles and permissions, billing details (card data is handled by our payment processor, we never see full card numbers), signed agreements, access granted to your ad account and pages, job photos and clips you send, messages with us, and how you use the app (log-ins, actions, errors). |
| Homeowners (for clients) | Name, phone number, email, service address, the service asked for and any form answers, text messages and replies, missed-call records, appointment details and outcomes (booked, confirmed, quoted, sold, no-show), the source of the request (for example which ad or form), and records of consent and opt-outs. |
We don't ask for, and ask clients not to send us, sensitive data such as health information, government ID numbers or financial account numbers.
5. Why we use it
For people in the EU, UK and similar places, the law asks us to give a legal basis for each use. Here they are.
- To provide our services to clients (run ads, answer and book homeowners, send reminders, show results in the app). Basis: our contract with the client, and for homeowner data, the client's instructions.
- To run the website, the booking page and the app, keep them secure and fix problems. Basis: legitimate interests in a working, secure service.
- To talk with business owners who booked a Meet or asked us something, and follow up about it. Basis: steps you asked for before a contract, and legitimate interests.
- To bill clients and keep business records. Basis: contract and legal obligations (tax and accounting law).
- To measure and improve our ads and services, for example how many booked estimates a campaign produced. Basis: legitimate interests, and the client's instructions for client campaigns.
- To send texts that need consent. Basis: consent, which you can withdraw at any time by replying STOP.
- To meet legal duties and handle disputes. Basis: legal obligation and legitimate interests.
Where we rely on legitimate interests, we have weighed them against your rights. You can object at any time (see section 11).
6. Text messages and AI replies
We send text messages for our clients to homeowners who asked them for a quote or contacted them, and we send texts about our own service to business owners who gave us their number. Messages can include replies to questions, booking and rescheduling, appointment reminders and confirmations, and follow-ups on quotes.
Some replies are written by an AI model and sent automatically so that homeowners get an answer quickly, including outside business hours. The AI works from the client's business details and the conversation. A person can see every conversation and take it over. The AI does not make decisions that have legal or similarly significant effects on anyone; it answers and offers appointment times.
We use AI model providers under business terms that do not allow them to use the data we send to train their models.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. Full details are in our SMS Terms.
The exclusion above for mobile information and texting consent applies to everything in section 7: the providers listed there may process numbers only to deliver our services, never for their own or anyone else's marketing.
7. Who we share it with
We do not sell personal data, and we do not share it for cross-context behavioral advertising. We share it only with the people and providers below, and only as much as each needs.
- The client a homeowner contacted, who receives the homeowner's details, messages and appointments.
- CRM, texting and calendar provider: stores contacts and conversations, sends and receives texts, runs the booking calendar. Messages pass through mobile carriers to be delivered.
- Ad platforms (Meta): to run client ads and lead forms. When a client instructs us, we may send Meta limited lead outcome events (for example "booked") so ads find more people likely to book. Meta is a separate controller for its own platform; its privacy policy applies to what you do on Facebook and Instagram.
- Hosting and infrastructure: website hosting and content delivery, cloud servers that run our software, database and backup storage.
- AI model provider: to draft replies and summaries.
- Payment processors: to take client payments.
- Business tools: email, video meetings (Google Meet), meeting notes and transcription, e-signature for agreements, and font delivery for this website (Google Fonts, which receives your IP address when the page loads).
- Professional advisers and authorities: lawyers and accountants under confidentiality, and authorities when the law requires it.
- A buyer or successor, if our business is sold or reorganized, under the same protections.
Each provider is bound by a contract that limits what it can do with the data. You can ask us for the current list of named providers at hello@hivesolutionshq.com.
8. International transfers
We are based in the EU, our clients and their customers are in the US, and several providers are US companies. When personal data from the EU or UK goes to a country without an adequacy decision, we use the European Commission's Standard Contractual Clauses, or the EU-US Data Privacy Framework where the provider is certified, plus extra safeguards where needed. You can ask us for a copy of the relevant safeguards.
9. How long we keep it
| Data | How long |
|---|---|
| Homeowner data processed for a client | While the client's agreement runs. Within 90 days after it ends we delete it or hand it back to the client, unless the client tells us otherwise or the law requires us to keep it. |
| Opt-out (STOP) records | As long as needed to make sure we never text that number again for that business. |
| Booking details of business owners who did not become clients | Up to 24 months after our last contact, then deleted. |
| Client account and app data | While the account is active, then up to 12 months to handle questions, then deleted or anonymized. |
| Invoices, agreements and accounting records | As long as tax and accounting law requires (in Lithuania, generally up to 10 years). |
| Technical logs | Usually no longer than 90 days, longer only to investigate a security issue. |
10. How we protect it
Access to personal data is limited to people who need it for their work. We use encrypted connections, separate accounts with strong authentication, access controls in our tools, and providers with recognized security practices. No system is perfectly secure; if a breach affects your data, we will tell the affected client, the authorities and you when the law requires it.
11. Your rights (EU, UK and elsewhere)
Depending on where you live, you have the right to:
- ask for a copy of your personal data and how we use it;
- have wrong or incomplete data corrected;
- have your data deleted;
- restrict how we use it;
- get your data in a portable format;
- object to uses based on legitimate interests, and to direct marketing at any time;
- withdraw consent at any time, without affecting what was done before.
Write to hello@hivesolutionshq.com. We reply within one month, and may ask you to confirm your identity first. You can also complain to a data protection authority. Ours is Lithuania's State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, vdai.lrv.lt), and you can also contact the authority where you live.
12. Your rights (US states)
Residents of California and other US states with privacy laws can ask us to:
- tell them what personal information we collect, use and disclose, and give them a copy;
- correct inaccurate personal information;
- delete personal information;
- opt out of the sale or sharing of personal information, or of targeted advertising. We do not sell or share personal information in that sense, so there is nothing to opt out of, but you may still ask.
We will not treat you differently for using these rights. Send a request to hello@hivesolutionshq.com; an authorized agent can ask for you with your written permission. We verify requests by matching details we already hold, and reply within 45 days. If we refuse, you can appeal by replying to our answer. If your data came to us through one of our clients, we will forward your request to that business and help it respond.
Categories of personal information we collected in the last 12 months: identifiers and contact details, commercial information (services asked for, appointments, purchases from us), internet activity on our site and app, and the content of messages. Sources: you, our clients, ad platforms and our own systems. Purposes and recipients are in sections 5 and 7.
13. Cookies and similar tech
This website sets no cookies and runs no analytics or advertising trackers. The booking page it links to is run by our CRM and calendar provider and may set cookies it needs to work. The client app uses cookies or local storage only to keep you signed in and secure. If we ever add analytics or advertising tags, we will update this policy first and ask for consent where the law requires it.
14. Children
Our services are for businesses and adults. We do not knowingly collect data from anyone under 16. If you think we have, write to us and we will delete it.
15. Changes and contact
We will update this page when our practices change and show the date at the top. If a change matters, we will tell clients directly.
Kai Markets, trading as Hive Solutions · Vilnius, Lithuania · hello@hivesolutionshq.com